Privacy Policy
At Anytime Vapors, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in our physical stores.
1. Information We Collect
We may collect personal information from you in various ways, including, but not limited to, when you:
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Make a purchase: This includes your name, billing and shipping address, email address, phone number, and payment information.
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Sign up for our Rewards/Loyalty Program: We collect your name, email address, and potentially your date of birth (for age verification and loyalty tracking).
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Use our Click & Collect service: We collect your name, email, phone number, and order details for pickup verification.
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Contact us: When you send us emails, inquiries, or provide feedback.
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Browse our website: We may collect non-personally identifiable information such as IP address, browser type, operating system, and website usage patterns through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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Processing Transactions: To fulfill your orders, process payments, and provide you with products and services.
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Customer Service: To respond to your inquiries, provide support, and manage your accounts.
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Loyalty Program Management: To track your points, process rewards, and offer personalized discounts through our customer loyalty program.
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Click & Collect Services: To facilitate convenient pickup of your pre-purchased items, including verifying your identity upon collection.
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Age Verification: To ensure compliance with legal age requirements for nicotine products.
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Improving Our Services: To understand your preferences, analyze trends, and enhance your shopping experience, both online and in-store.
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Marketing & Promotions: To send you updates, promotional offers, and information about new products or services, provided you have opted in to receive such communications.
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Compliance & Security: To comply with legal obligations, prevent fraudulent activities, and protect the security of our website and services.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, shipping companies, IT support). These parties are obligated to keep your information confidential.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
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Consent: With your explicit consent.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use secure servers and encryption technology to protect sensitive data.
5. Your Choices & Rights
You have certain rights regarding your personal information:
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Access & Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
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Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
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Account Information: You can review and update your account information by logging into your account on our website, if applicable, or by contacting customer service.
6. Age Restriction
Our services and products are strictly for individuals who meet the legal age requirement for purchasing nicotine products in their respective province/territory. We do not knowingly collect personal information from individuals below the legal age. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Anytime Vapors Grimsby, 76 Main St. W Unit #8, Grimsby, ON